My M/I Homes Customer Care FAQ

If you have questions, we have answers.

Pick a topic. Click any of the buttons to the left for information.


If this is your first experience with home ownership, you may be feeling a bit overwhelmed. If you've owned a home before, you might be surprised at how we build our homes today.

Whichever category you fall into, one thing is certain: the more you know about your new M/I home, how it works, and how to maintain it, the better your experience will be.

Over 40 years and 100,000 homes, we've fielded a lot of questions from new homeowners. To the left you'll find the most frequently asked questions we get.

Also, to help you take care of your home, we strongly recommend that you download our Home Maintenance Checklist. Our homeowners tell us it's an invaluable tool for keeping your new M/I home in top condition.