Posted by Bruce Borden in M/I Homes Culture

There’s just something special about putting your pen down after signing that last closing paper, smelling the fresh carpet and paint as you walk through your new home for the first time, and feeling the jagged edges of the cold metal keys drop into the palm of your hand.

Each one of these monumental moments in the homebuying journey typically evokes a smile from our customers, and that’s why we do what we do.

For our Construction and Customer Care teams, interactions with our customers have been characterized by regular communication, quick responses, and flexible solutions.

Using whatever video chat platform our customers are comfortable with, for example, keeps our Construction Managers poised and receptive to conduct regular meetings, perform walk-throughs in their homes, and even carry out new home orientations. Learn more about how our Construction Managers personally care about your needs.

Our Customer Care team is who you can contact with any questions or concerns about your new home, and their experience in fielding your questions and arriving at the best possible resolutions in a timely and professional manner means they are thoroughly qualified. Video chats can even be used with Customer Care for troubleshooting and homeowner maintenance tutorials, allowing you to avoid waiting for an appointment and giving you the confidence to complete a step-by-step process with a trained professional overseeing and standing by for questions or help!

We remain your contact.

We answer your questions quickly.

We genuinely care about your home, and about you.

Knowing that our homeowners are completely satisfied with their new home is part of our ongoing commitment as a trusted homebuilder. Evoking joy can be heard from a phone call, seen via video chat, or experienced across the table, but whatever your preferred experience with us, know that we’re committed to going the extra mile to see to it that you’re happy in your M/I Home.

Have questions about what else sets M/I Homes apart? Let us know what we can answer.


Bruce Borden


Bruce has been with M/I Homes for over 20 years, has been the National Customer Experience Manager for over 10 years, and has been in the home building industry for over 30 years. Happily married and a proud father, Bruce enjoys outdoor activities and home improvement projects, and has never met someone he didn't like.

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