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The M/I Warranty Commitment

When you build a better home, it’s easy to stand behind your work. And we do both. No one in the industry has a more comprehensive warranty package than we do. it’s exactly what our co-founder, Irving Schottenstein had in mind when he told us to “always treat the customer right.”

1-Year Customer Care Coverage

For the first year, if anything isn’t functioning the way it should, we’ll fix it.

Construction Defects Coverage

If any construction defects appear in your first six years in your new home in North Carolina or in your first eight years in your new home in South Carolina, we’ll make them right.

15-Year Transferable Structural Warranty

This coverage against structural deficiencies gives our homeowners real peace of mind. And, if you decide to sell, it’s transferable to the new owners.

Manufacturers’ Warranties

We only put quality components in your home: brand names you know and trust. You get the benefits of all the coverage that comes with them.

What are Whole Home Building Standards?

One of the most important parts of the M/I Difference is the way we build our homes. Today, homes are built to standard building code. But at M/I Homes, we think you deserve an even higher standard than that.

What’s covered?

Warranties are provided through M/I Homes and product manufacturers. Your Customer Care Manual will explain what items in your home are warranted and the extent and duration of the coverage.

Load-Bearing Components

The Structural Warranty covers Load-Bearing Components of your new home. This includes roof and floor framing members, bearing walls, and foundation systems.

Appliances

All appliances, including refrigerators, ranges, dishwashers, garbage disposals and HVAC systems, are covered by the respective manufacturer's warranties.

More questions?

Your Customer Care Manual will explain in detail what items in your home are warranted and the extent and duration of the coverage.

What our homeowners say about M/I

There can be a big difference between what you say about yourself and what others say about you. But we’re really in synch with our homeowners. Listen to what they have to say.

  • Audrey Rudolph
    Charlotte, North Carolina
    Mike was amazing. He's an honest person who helped us understand what was going on the entire process and delivered us a well built home. Mike was very knowledgeable and always there to answer questions and make sure we were happy.
    Audrey Rudolph
    Charlotte, North Carolina

Questions or concerns? Submit a warranty issue to our team.

Submit a warranty claim