Posted by Bruce Borden in M/I Homes Culture

How do you want to feel when you choose a new home builder? You want to feel fully supported, which means that the people you work with are empathetic, responsible, understanding, and giving of their time.

From the time you visit our website or come out to one of our communities to the moment you receive a post-close follow-up from our team, you will remember each moment of your new home construction because it’s a big deal!

We’ve never shifted our focus on how to build homes better and create better customer experiences. Here’s some of how our very own homeowners answer questions potential customers have:

Does M/I Homes’ customer service match their homes’ quality?

"I have been very happy with my decision to build an M/I Home and would recommend them to anyone. From start to finish they've been professional, responsive, friendly, and helpful in working with me through the buying and building process. My home is beautiful, and the quality is outstanding. I give them 5 stars!"

– Janet, Tampa M/I Homeowner

Will there always be someone to answer my questions?

"We know that for some, building a home can be a very trying time because things take longer than anticipated or cost more. For us, we decided to simply enjoy each stage of our home being built. It was a joy to stop by one or two times a week and see what had been done next.

"Now that we are in and everything is finished, it's like a dream come true. We're thankful for the attention to detail and follow-up work that has been done with a few items that needed fixed.

"From our first contact with the M/I representative in the model home to meeting with the construction supervisor and deciding on our interior options at the Design Center, we have felt valued and taken care of throughout the entire building process. It's nice to know our construction supervisor was in the neighborhood every day and could be contacted at a moment’s notice."

– Sean, Columbus M/I Homeowner

What sets M/I Homes apart from other home builders?

"We love our M/I Home. We looked at other builders including contracting out our own home, but nothing could compare to the value and professionalism of M/I Homes. Just a great experience."

– Jake, Raleigh M/I Homeowner

"We enjoyed the ability to customize the home to the options we like. We felt comfortable knowing it was in good hands and felt that we did not have to oversee every aspect of the building process."

– David & Katie, Indianapolis M/I Homeowners

Find out for yourself today how M/I Homes can make each moment of your new home building process special and memorable. We can’t wait to work with you.


Bruce Borden


Bruce has been with M/I Homes for over 20 years, has been the National Customer Experience Manager for over 10 years, and has been in the home building industry for over 30 years. Happily married and a proud father, Bruce enjoys outdoor activities and home improvement projects, and has never met someone he didn't like.

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