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The M/I Warranty Commitment

When you build a better home, it’s easy to stand behind your work. And we do both. No one in the industry has a more comprehensive warranty package than we do. it’s exactly what our co-founder, Irving Schottenstein had in mind when he told us to “always treat the customer right.”

1-Year Customer Care Coverage

For the first year, your new home is covered ceiling to floor and wall to wall. If anything isn’t functioning the way it should, we’ll fix it.

10-Year Construction Defects Coverage

If any construction defects appear in your first ten years in your new home, we’ll make them right.

10-Year Transferable Structural Warranty

This coverage against structural deficiencies gives our homeowners real peace of mind. And, if you decide to sell, it’s transferable to the new owners.

Manufacturers’ Warranties

We only put quality components in your home: brand names you know and trust. You get the benefits of all the coverage that comes with them.

What are Whole Home Building Standards?

One of the most important parts of the M/I Difference is the way we build our homes. Today, homes are built to standard building code. But at M/I Homes, we think you deserve an even higher standard than that.

What’s covered?

Warranties are provided through M/I Homes and product manufacturers. Your Customer Care Manual will explain what items in your home are warranted and the extent and duration of the coverage.

Load-Bearing Components

The Structural Warranty covers Load-Bearing Components of your new home. This includes roof and floor framing members, bearing walls, and foundation systems.

Appliances

All appliances, including refrigerators, ranges, dishwashers, garbage disposals and HVAC systems, are covered by the respective manufacturer's warranties.

More questions?

Your Customer Care Manual will explain in detail what items in your home are warranted and the extent and duration of the coverage.

What our homeowners say about M/I

There can be a big difference between what you say about yourself and what others say about you. But we’re really in synch with our homeowners. Listen to what they have to say.

  • Brian and Lauren Hendrixson
    Austin, Texas
    Our Construction Supervisor was the best asset to building our house. He was helpful, informative and exceptional to work with, always keeping us happy and updated throughout the process. He made our M/I experience wonderful!
    Brian and Lauren Hendrixson
    Austin, Texas
  • Stephen Whitworth
    Austin, Texas
    Our Construction Supervisor is very hands-on and really strives to make sure we are satisfied. He communicated frequently with us as the house neared completion and was always open to answering any questions we had. His commitment to quality was evident at the walkthrough and he has personally followed up in the 30 days since we closed on any minor issue we've had, no matter how small. He is very good with people and make sure that the buyer is informed and comfortable throughout the process. I've been around a lot of construction supervisors and superintendents and John would rank among the best that I've experienced. We want him to build our next home (although, not for a while)!
    Stephen Whitworth
    Austin, Texas

Questions or concerns? Submit a warranty issue to our team.

Submit a warranty claim