Posted by Kris Randall in Austin, Home Buying

Learning all the ins-and-outs of your new construction home can be intimidating. That’s why we asked Kris Randall, our Senior Area Construction Manager in Austin, TX his advice for our homeowners’ most asked questions about New Home Orientations in Austin.

M/I Homes Construction Manager

What is a New Home Orientation?

A New Home Orientation (NHO) is a meeting at the end of the new home construction process where the Construction Manager and buyer walk the home room by room to go over the function of the home and the systems within (plumbing, HVAC, electrical, irrigation etc.).

This meeting typically takes place a week or two prior to closing and serves as a final chance to point out any issues with the home that the builder needs to address.

The Construction Manager will also introduce the Warranty Program, instruct how to use it, and provide a copy of the Customer Care Manual to help new homeowners feel comfortable with how to take care of a new home.

What, if anything, does the homebuyer need to do to prepare?

Customers should be encouraged to prepare a list of any questions, concerns, or topics they’d like to discuss prior to the meeting. This ensures that anything the customer wants to cover will be addressed.

This is the buyer’s chance to bring a new construction home walk-through check list so they can ask all the questions they can think of to discuss with their Construction Manager.

Moving Boxes

When is this meeting typically held?

The meeting is typically scheduled for 7–14 days prior to closing to allow time to address any outstanding issues found during the NHO.

How long is the New Home Orientation?

It varies, but typically 1.5–2 hours.

Home Exterior

Who all is present at the New Home Orientation?

The Construction Manager or similar party and the buyer attend this meeting.

Third party inspectors, family members, and real estate agents may be present as well but are not required to attend.

Any third-party inspections should be conducted 14 days prior to the NHO date.

New Home Orientation Meeting

What are the main topics that are reviewed?

  1. How the home and mechanical systems work together and how to operate them
  2. How to request warranty service after closing
  3. Any outstanding cosmetic issues that need to be addressed

What are the takeaways for the homebuyer?

After completing their NHO, homebuyers should be confident operating and maintaining the systems within their home, know how and when to file a warranty claim after closing, and finally, be excited about moving into their new home!

New Home Orientation Meeting


For any additional information or questions, reach out to your New Home Consultant or Construction Manager. Congratulations on your new home!

*This information is specific to the Austin region and is subject to change. Timelines, programs, and other information mentioned in the above may not be applicable in other areas.



Author

Kris Randall
Kris Randall

Author

Kris is originally from Augusta, GA and moved to Austin in 2002 after serving 5 years in the United States Air Force. He graduated Summa Cum Laude with a BBA in Project Management. Kris has been with M/I Homes in Austin as the Senior Construction Manager for almost 7 years and in the constitution industry for 10 years total. His passion is building and leading teams and helping people develop in their professional and personal lives. In his free time, he loves spending time with his wife and two children and playing guitar.

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