Posted by Reyna Estrada in Real Estate Agent Resources

In a world of fast-paced real estate, time-crunched buyers, and long-distance relocations, you need to be a reliable, knowledgeable constant for your clients.

Even if you typically sell resale and not new construction, you need these helpful communication tips for real estate agents.

Real Estate Agent With Clients Outside of Home

Here are the most important avenues of communication for you and your clients during their home building process.

Helping Clients Sell Their Current Home

Once your clients have signed their contract and their home is being built, there are a number of ways you can help until move-in day.

If your clients have a home to sell, you’ll want to orchestrate the timeline of listing that house and getting them ready for their new home, which will definitely require both you and your clients to stay in close contact with their new construction team.

Of course the process of listing your clients’ current home is a huge part of this, too! Get our tips for staging a home before your buyers move into their M/I Home.


Home Piggy Bank


Understanding the New Construction Timeline

Lean on your buyers’ New Home Consultant and Construction Manager to direct any questions about the progress of each stage of their home’s construction.

Use this resource showing the various home construction stages with pictures to help your clients visualize and understand the various terms about home building.

Your buyers should also receive regular photo updates of their home, which is especially helpful for those relocating buyers who aren’t able to drive by and see their home throughout its construction.

Construction Manager With Clients in Under Construction Home

Attending the Closing Appointment

A lot of paperwork, terminology, and last-minute information is involved in the Closing appointment, so it can be overwhelming. Make sure your clients know exactly what they need to bring and expect for Closing Day.

Be an attentive listener to both your client as well as to the Closing Manager during this appointment. Clarify any questions and answers for your clients in language they can understand easily.

As a real estate agent, don’t forget the Closing gift! Make this a special, rewarding day for your clients.

Giving Housewarming Gift

Preparing Clients for The Big Move to Their New House

One of the benefits of building a home rather than a resale home is that some of the annoying steps of a move can be avoided, such as changing locks, costly repairs or renovations, etc.

Moving doesn’t have to be stressful, especially when it is carefully thought through and planned for success. Here’s a moving guide to help your clients have a successful—and even enjoyable—move-in day.

Homebuyers moving from out of state need a bit of extra attention and guidance—their life is being uprooted and they’re starting fresh in a new location!

As their caring partner throughout their transition, help them navigate their relocation with these tips for moving to a new city.

New Homeowners Taking Selfie With Keys

Learn more about selling with M/I Homes!


Reyna Estrada
Reyna Estrada


Reyna Estrada has been with M/I Homes since 2008. As a National Manager of Internet Sales, the team mission is to serve our customers on their online home buying journey with speed, efficiency, and world-class service. Reyna and her family have lived in North Carolina for over 20 years, and they enjoy world traveling and volunteering in the community.

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